Shipping & Returns

 

I noticed some slight color/pattern/embossed variations. Is it normal?

YES, it's completely natural. All genuine leathers have animal origin. That means, it is made from the animal skins (usually cowhide or calfskin). All genuine leather products have a certain degree of slight color variation depending on the intrinsic leather itself. In fact, this ensures your bag has individuality and is highly sought after in brands like Gucci, Prada, Chanel, YSL and Louis Vuitton. Therefore, this comes from the manufacturers directly and does not affect the authenticity of the product. In some cases, there might be minor pattern/embossed logo variation depending on the batch/year of manufacture of the product. Again, this comes from the manufacturers and does not affect the authenticity of the product.

What is oneupscale.com return policy?

Customer satisfaction is our passion. We sell 100% genuine and brand-new, top brands including Prada, Gucci, Chanel, YSL, Louis Vuitton, etc which are all known for their top-of-the-line design and superior craftsmanship. We're a 100% American Online Retailer based in California.

Every item undergoes rigorous checks and inspections before shipping. Our team is dedicated to making your shopping experience exceptional. We're sorry if things didn't quite work out but we're here to make things right. At this point, we do not accept returns on orders unless for manufacturing defects and extenuating circumstances. If your ordered item has a manufacturing defect, please contact us via our contact us form here within 30 days to make things right. Please mention your order# and preferred contact info for faster support.

https://oneupscale.com/pages/contact-us

We look forward to your continued patronage.

 

I noticed a slight color/pattern/embossed variations. Is it normal?

Absolutely. All genuine leathers have animal origin. That means, it is made from the animal skins (usually cowhide). All genuine leather products have a certain degree of slight color variation depending on the intrinsic leather itself. In fact, this ensures your bag has individuality and is highly sought after in brands like Gucci, Prada and Louis Vuitton. Therefore, this comes from the manufacturers directly and does not affect the authenticity of the product. In slight uncommon cases, there might be minor pattern/embossed logo variation depending on the batch/year of manufacture of the product. Again, this comes from the manufacturers and does not affect the authenticity of the product.

How will my order be delivered?

All deliveries including standard and expedite will need adult signature delivery to ensure safe and secure deliveries of your products.

 

How long will the standard shipping take?

We strive to source our inventory from various authentic resellers to make sure our customer gets top-brands products at low prices by minimizing our overhead. Sometimes, our products may ship from our huge warehouses, in which, it might take 2-3 weeks for the delivery. We'll share you the USPS/UPS tracking number and you can track it in real-time.

 

Can I request expedite delivery?

Yes, for a fee, you may request expedite shipping. Some of our products might still ship from our huge warehouses, but we'll handle your order with priority and may cut down the delivery time to 7-10 days.

 

Can I request gift wrapping?

At this time, we do not have gift wrapping service. We'll update this soon.