FAQs

Welcome to OneUpscale.com 

We give you the best shopping experience of picking you next brand-new luxury handbag completely online with an award-winning website experience.

Whether you're buying for yourself of a gift or for that special someone, we know that these bags are not just a timeless classic masterpiece but also a worthy investment.

Are the bags brand new?

Yes, all our bags on oneupscale.com are 100% brand new and in unused condition.

Are the bags authentic?

Yes, for a complete peace of mind, we only source the top brands including Prada, Gucci, Chanel, YSL, Louis Vuitton, etc. Each of our products comes with authentic carry-bag, dust-bag, box, tag, authenticity certificate magnetic strip card and product care booklet.

What makes these bags low priced?

We have limited-time promotions on a lot of products to encourage customers to shop risk-free. We are all about efficient overhead reduction. We have sophisticated AI algorithms to track the prices of our bags across several sources, sometimes, internationally from Europe. We source our inventory in bulk whenever possible and we reduce our overhead by reducing middlemen, supply-chain, resellers, etc. We strive to source our inventory from various authentic partners to make sure our customer gets top-quality brand products at low prices by minimizing extra un-necessary costs and the needless markup. This passes on the savings to our customers. 

What's in the box?

With an order from a brand like Gucci, Prada, Vouis Vuitton, Chanel etc the following is usually included in the package.

  • The leather bag
  • Dust bag
  • Original Tags
  • Care Brochure
  • Original box
  • Carry Bag

Some products might have different items as per the brand and model number.

  

I cannot find a specific model/color/brand. Can you stock it?

Absolutely. Customer satisfaction is our passion. Please let us know by email the exact specifications including model or URL link. We're continuously trying to increase our inventory. We can try to special order for you if possible. Please reach out to us via the contact-us form. 

 

I love my bag and I cant wait to show it off. Can I share pics on social media?

Yes! Your satisfaction is our passion. We have Instagram, Twitter and Facebook pages to show off our products. 

I love my bag. Is there a way I can get referral bonus to share it with my friend?

Yes! We're happy you love your bag. And we have a solid reward system and referral system for you and your friends. Please reach out to us via the contact-us form.

What is your return policy?

 Customer satisfaction is our passion. We sell top brands including Prada, Gucci, Chanel, YSL, Louis Vuitton, etc which are all known for their top-of-the-line design and superior craftsmanship. Our team is dedicated to giving you the best shopping experience. If you are not happy with your purchase, please visit our shipping and returns page for details.

 

I noticed a slight color/pattern/embossed variations. Is it normal?

Absolutely. All genuine leather has animal origin. That means, it is made from the animal skins (usually cowhide). All genuine leather products have a certain degree of slight color variation depending on the intrinsic leather itself. In fact, this ensures your bag has individuality and is highly sought after in brands like Gucci, Prada and Louis Vuitton. Therefore, this comes from the manufacturers directly and does not affect the authenticity of the product. In slight uncommon cases, there might be minor pattern/embossed logo variation depending on the batch/year of manufacture of the product. Again, this comes from the manufacturers and does not affect the authenticity of the product.

 

Will the original warranties apply?

 We sell top brands including Prada, Gucci, Chanel, YSL, Louis Vuitton, Fendi, etc which are all known for their top-of-the-line designs and superior craftsmanship. The retail stores would have liked to sell you these products at the full prices, not at the discounted prices that we offer. All of our genuine products come with a 30 day One Upscale warranty that covers manufacturing defects. We strive to source our inventory from various authentic partners to make sure our customer gets top-quality brand products at low prices by minimizing extra overhead and the needless markup. Each brand has their own policy which can differ for different models/styles or resellers, sometimes, the brick-and-mortar stores might not honor the warranty as the item was not purchased at full price. Please ask us any questions you might have.

 

Do you price match?

Our prices are already low.

 

How do I care for my leather bag?

To preserve the beauty of your product, please prevent any contact with oil or alcohol-based substances such as hand sanitizers, cosmetics, perfumes, or disinfectants.

Also we have a dedicated blog post that explains in detail.